Refund & Replacement Policy

At BrainFox Creative, every item is custom printed on demand just for you. Because of this, we do not keep pre-printed inventory and cannot accept returns or exchanges for:

• Incorrect size selection

• Accidental orders

• Change of mind after purchase

Please review all sizing charts carefully before placing your order.

🛑 Damaged, Defective, or Misprinted Items

We stand behind the quality of every product we ship.

If your order arrives damaged, defective, or contains a printing error, we’ll gladly provide a free replacement or full refund.

To Request a Replacement or Refund:

Please email hello@brainfoxcreative.com within 14 days of delivery and include:

• Your order number

• A clear photo showing the issue

Once approved, we’ll either:

• Send a replacement at no additional cost, or

• Issue a full refund to your original payment method

Defective items do not need to be returned.

📍 Shipping Address & Delivery Issues

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any reshipping fees.

Lost Packages

If your tracking stops updating and the package appears lost in transit before delivery, contact us and we’ll work with the carrier to resolve the issue or arrange a replacement when appropriate.

Delivered but Missing Packages

Once a package is marked as delivered by the shipping carrier, we cannot guarantee replacement for lost or stolen packages. However, if you experience an issue, please contact us and we’ll do our best to assist.

💳 Refund Processing

Approved refunds are returned to your original payment method.

Please allow approximately 5–10 business days for your bank or credit card provider to process and post the refund.

Shipping Policy

Thank you for shopping with BrainFox Creative. Every item is made to order and printed specifically for you after purchase.

🚚 Free Standard Shipping

We offer free standard shipping on all U.S. orders.

⚙️ Production Time

Please allow 2–6 business days for your order to be printed, quality-checked, and packaged before shipment.

During holidays, sales events, or high-volume periods, production times may occasionally be longer.

📦 Shipping & Delivery

Once your order ships, standard delivery within the United States typically takes 3–8 business days depending on your location and carrier conditions.

Estimated Total Delivery Time

Most orders arrive within approximately 5–14 business days from the date of purchase.

📍 Order Tracking

You will automatically receive a tracking email once your package ships. Tracking information may take up to 48 hours to appear in the carrier’s system.

🛑 Damaged, Defective, or Lost Items

If your item arrives damaged, defective, or misprinted due to a production issue, please contact us within 14 days at hello@brainfoxcreative.com and include a clear photo of the issue. We’ll gladly send a replacement at no additional cost.

Please double-check your shipping address before placing your order. Orders are shipped to the address entered at checkout.

Once a package is marked as delivered by the shipping carrier, we are unable to guarantee replacement for lost or stolen packages. However, if you experience a delivery issue, contact us and we’ll do our best to assist.